Alert Management for Enhanced Risk Mitigation

An Alert Management System (AMS) is a real-time system that keeps track of profiles for individuals, threats, and other entities, processes events in real-time, and sends out warnings about those profiles and their dangers. Credit card fraud detection, threat assessment systems, intrusion detection systems, etc are examples. The landscape of financial compliance and regulatory risk is becoming more fluid and complicated, which increases the danger of older, rule-based models failing. Constantly being overloaded with alerts which usually turn out to be nothing burdens analysts and might cause them to ignore a critical alert. Companies must move beyond a static, rule-based system and adopt a new approach like AMS to keep attackers at bay, avoid financial, and reputational loss.

Rule-based Alert Systems are not Enough

The number of messages that turn out to be false positives is a regular source of inconvenience when it comes to rule-based alerts. The “If this, then that” criteria are based on previous experiences. This includes predicted machine downtime or cash flow problems at the end of the month, and even human intuition, such as deciding who should be the first to know if a package isn’t delivered on time. Each one is a little inconvenience in and of itself. But a flurry of false positives can lead to employees ignoring the alert systems entirely, fatigued with the large list of red things they don’t trust to be genuine. This is where Alert Management can help as it comes with a 95% accuracy in screening legitimate alerts.

Critical Functions of Alert Management

  1. Scoring: AMS computes risk scores for every transaction, profile, target, and more. It is essentially mining data in real-time by assigning scores to data.
  2. Linking: Threats are usually linked to one another. Finding links can help proactively address threats. For example, a credit card detail theft can lead to an unauthorized person making excessive fraudulent purchases that cannot be billed by the bank.
  3. Matching: Check risks faced with global watchlists like OFAC this helps crackdown on elusive fraudsters who have attacked multiple systems across the globe.
  4. Checking: Stays up to date on regulations and policies since there will be more and more regulations about what and how data can be used in order to prevent cyber attacks.
  5. Routing: Routing is the process of delivering the correct information to the correct person at the correct time and getting it promptly addressed.

Deeper Investigation into Risks

The Alert Management tool prioritizes filtered notifications based on their risk level. However, prior to this stage, the alert generation engine is free to generate as many alerts as it wants, ensuring that every possible detection scenario is taken into account, such as entity matches with watch/sanction lists, adverse news, enhanced risk levels, suspicious behavior, fraud & transactions monitoring, and more. Generated notifications with a range of features are automatically selected and grouped together for each person depending on regulatory compliance standards. As a result, the tool creates a manageable number of quality warnings and assigns a risk rating to each of them, which aids in the organization of compliance efforts by prioritizing the highest-risk alerts. This way there is a 30% decrease in false alerts and reduce alert fatigue.

Real-Time Alert Orchestration

With workflow automation, IT professionals can quickly resolve critical situations. On-call engineers are always notified of clients’ IT infrastructure concerns with AMS, and they are notified promptly. Support teams achieve unprecedented levels of operational efficiency with AMS. IT support teams can have a coordinated reaction to time-sensitive, critical IT events with the help of a real-time incident alert management solution. The cutting-edge technology simplifies incident response, allowing businesses to quickly recover from major IT outages. Customer service excellence can be achieved, and the financial effect of IT downtime can be reduced.

Alert Management for Smarter Decisions

Businesses require a proactively adaptive model for alert management that is always relevant to business and is based on AI and machine learning. The system must be a fully automated, highly accurate, self-learning system that can quickly identify new, questionable instances. Additionally, for improved business efficiency, an optimal alert management solution should provide end-to-end integrated services with powerful analytics. This enables a system that is considerably more dynamically adaptive and generates improved predictive performance and drives a 35% to 40% increase in operational efficiency.

How Alert Management increases operational efficiency

There are five ways that deploying alert management can improve operational performance across the organization instantly, including process and efficiency benefits in incident, service, and change management, all while lowering costs.

  1. Information Request Management
    Information request management, which automates the distribution and escalation of actionable information based on preset roles, responsibilities, attributes, and contact details, is the foundation of alert management.
  2. Automated Recovery
    An alert management system finds and contacts the individual best qualified to handle each issue on their preferred device, and escalates if necessary. Users gain from the real-time, focused supply of service support information and IT services through responsive information delivery.
  3. Remote Action
    Remote action allows analysts the same spectrum of options and access from a smart mobile device as they would from an on-site console, allowing them to receive information, take action, and address issues from anywhere at any time.
  4. Prioritized Alerts
    An alert management platform integrates with a variety of proprietary and third-party service delivery and service support systems to consolidate and correctly target alerts across the global company.
  5. Improved Visibility
    The final contributions of alert management are accountability and auditing. The system gives visibility into IT staff notifications, response times, actions, and resolution times by tracking two-way communication. Any organization that has a clear and simple IT audit trail has a strategic edge.

By Jayanth Varma, Founder

CEO/Founder of AlertFusion. We aim to improve the productivity of our customers by tackling the challenges faced by their analysts day in and day out. We do this through centralising alerts, eliminating rework, and retaining key knowledge.