The Real Savings from Intelligent Alert Management

Intelligent alert management enables enterprises to select who will be immediately alerted of an alert — and how — in order to maintain consistent alert thresholds across their IT infrastructure. Alerts that create an action item communication should only be sent to those who need to act on the alert, whether via email, SMS, or another method. People learn to ignore all alerts, including those they should be acting on when their inbox is clogged with unnecessary notifications.

Smart Inventory

Establish whether you even need to monitor a given device or system before addressing alarm thresholds. A thorough inventory of all of your organizing devices will assist you to ensure that you have visibility only where you need it. You can utilize Netreo’s auto-discovery process to inventory systems and devices while you prepare your network for a monitoring system installation, or you can manually inventory the devices. Often, an auto-discovery approach assists businesses in identifying crucial devices that they were unaware they could easily monitor. A manual inventory can also assist you to identify devices that you don’t need to monitor.

Report Anomalies — Not Predictable Surges

You might not be seeing the complete picture if your monitoring system is simply searching for predetermined threshold levels. Static thresholds, such as those for server CPU and memory, can lead to false alarms. A SQL Database server is a classic example. It may reach 100 percent CPU four times per day, but the organization does not need to be notified each time. What matters most is when the server behaves strangely, such as when it runs at 80% at a time when it should be running at 20%. This could signal an issue with your program or users, but it won’t set off a static alert. You’ll get notified of anomalies so you can figure out what’s going on.

Comprehensive, Consolidated Alerting

While enterprise-size firms are unlikely to have zero alerts at any particular time, organizations of all sizes should strive towards zero alerts. Alerts that are properly configured are critical, and alerts that are incorrectly designed might be worse than having none at all. Comprehensive monitoring, alerting, and reporting prevent your organization’s many tools from generating alert noise that the majority of your staff doesn’t completely understand and can’t always respond to appropriately. Different alarm systems may utilize different protocols to poll their devices, and they will almost certainly have their own user interface. Different user interfaces may compel you to establish unnecessary silos in your network and security management operation.

Automatically Set Thresholds for New Network Systems

Intelligent alert management assists you while you automate future growth because the work of monitoring your network is never done. Based on the parameters you’ve already provided, our platform creates alert thresholds for certain device classes. While some new devices will not require the same alert criteria as the entire device class, predetermined thresholds will provide protection if the device’s warnings aren’t modified straight away.

Scope of Improvement

The intelligent alert management software may help with a variety of things, such as determining how long it takes to find a resolution for an incident, estimating how long it will take to resolve an incident, and, most importantly, minimizing the time it takes to close the issue. These insights will aid in the earliest possible ticket closure.

IT Service Management Documentation

Shareholders and business stakeholders require documentation and information to understand how the event management software aided in lowering restoration time and increasing customer satisfaction. The complaint ticketing system is used to create such reports.

What Can Be the Consequences of Not Using Incident Management?

Daily activities can be halted, productivity can be lost, work orders can be delayed, and the bottom line can be damaged if incident response or incident management is not implemented as a system. Operations may be delayed as a result of an event. Work comes to a halt when a machine malfunctions. As a result, everyday operations are negatively impacted, and employee and organizational productivity decline. The work order does not finish on time in the end. The company’s reputation and bottom line are on the line in general. “What is the cost of network downtime?” inquires a Gartner study. The estimate we usually quote is $5,600 per minute, which transposes to well over $300,000 every hour, according to industry surveys. This is the cost of maintenance and downtime. Remember, this is simply a one-hour loss; picture how much more might be lost if downtime is extended.

Significantly Improved Operational Efficiency

Intelligent alert management software has the power to enhance productivity regardless of how resourceful an organization is, and this is one of the finest advantages of incident management. An organization’s assets may be countable or excessive. When an organization has ticketing management software, there is no need to make assumptions about the problem. The appropriate procedures are taken to resolve the problem.
Every incident is managed using a protocol, which reduces guesswork about the problem. It assists in determining incident diagnosis, prioritizing the issue, and responding to remedy the problem. Additionally, tools like SIEM and SOAR use rules and statistical analysis to turn log entries, and events from security systems, into actionable information to manage alerts.

By Jayanth Varma, Founder

CEO/Founder of AlertFusion. We aim to improve the productivity of our customers by tackling the challenges faced by their analysts day in and day out. We do this through centralising alerts, eliminating rework, and retaining key knowledge.